Unified Communications
“Unified Communications is a transformative technology that combines presence and availability with voice, email, and instant messaging, making it easier to communicate via the most cost effective path across a single network. Worker productivity improves through more fluid real-time collaboration experience and reduced business delays in reaching decision-makers.”
A Unified Communication infrastructure must be architected, deployed, monitored and managed. The complexity of a successful transition from legacy PBX telephony to unified communications is enormous. One large element of this effort is the collapse of disparate voice and data skill-sets into one homogenous team and subsequent integration of operational processes.
Implementing a Unified Communications infrastructure is journey and not a “quick hit” project that can be performed in a three or even six month cycle. RealTek’s Consulting, Solutions, and Profession Services teams for Unified Communications are sown in the soils of three dimension of enterprises encounter at some point. Each of these projects is in itself a milestone and infrastructure underpinning of Unified Communications, so a logical order frames this journey.The Unified Communications offering can be decomposed into distinct features and limited service levels or architecture to map to an individual client’s preference for cost versus quality.The offering is constructed to accommodate a range of client preferences for asset ownership. Physical placement of the Unified Communications assets is within the client’s network.
Monitoring or management of a Unified Communications infrastructure is done remotely by a UC Network Operations Center. The Global Network Operations Center (GNOC) and UC Network Operations Center (UC NOC) fulfill the monitoring and management activities using automated tools and can leverage the advantages of scale and Right Shore initiatives, often providing these services at an improved cost structure compared to the just the client performing them in-house.
RealTek’s Consulting, Solutions, and Services offerings can help your organization achieve enhanced productivity, increased business agility, and greater competitive advantage. RealTek’s Key differentiators are the following:
- A broad portfolio of market-leading products that offer flexibility, investment protection, and superior performance
- Value-added services and support programs that maximize uptime, simplify management, and deliver solid value
- Professional account management with a single point of contact
RealTek’s Unified Communications service is enhanced through the following innovative products and services offered by Consulting, Solutions, and Professional Services:
- Network Transformation and Transition Professional Services
- Managed Router and Switching Services
- Managed LAN Services
- Managed Firewall Services
- Carrier Management
- IP Address Management
- Advanced Client Care
- Data Center Services: Midrange Server and Hosting Services
- Data Center Services: Business Continuity and Recovery Services
- Video Services and Conferencing
- Workplace Services – Collaboration Services: Real-time Collaboration
- Workplace Services – Collaboration Services: Enterprise Collaboration
- Workplace Services – Managed Messaging Services
- Workplace Services – Mobile Workplace Services
- Workplace Services – Service Desk (Level 1 – 4)
- Business Process Outsourcing – Contact Center Outsourcing Services
- Global Implementation Deployment
- Site Surveys
- Vendor Maintenance
- Break-Fix Site Support
- Asset Management
